Genuine Parts
Only original Bosch and Siemens components, sourced through authorised channels and listed on your invoice with their part numbers.
About Us
About Mega Tech
The official customer services provider for Siemens and Bosch home appliances in Pakistan.
Who We Are
Built Around One Standard.
Mega Tech is the official customer services provider for Siemens and Bosch home appliances in Pakistan. From our workshop on Temple Road in Lahore we diagnose and repair the full domestic range: washing machines, refrigerators, dishwashers, ovens, hobs, cooker hoods, dryers and fully automatic coffee machines.
Every repair uses genuine components sourced through authorised channels, and each replaced part is listed on your invoice with its part number, so you can verify exactly what went into your appliance. Most common faults are completed the same day. Where a part has to be ordered in, you are given a time estimate after diagnosis, before any work begins.
Our technicians carry diagnostic tools and commonly needed parts to your home, and most repairs are finished on site. Appliances that need workshop equipment are collected and returned after servicing. Service is available across Punjab: alongside Lahore, our technicians travel to Faisalabad, Multan, Gujranwala, Sialkot and Bahawalpur.
From the Top
A Message From Our CEO
Every appliance that reaches us belongs to someone who is waiting to get on with their day. That is the standard I ask my team to work to, and the one I hold myself to.
My approach to leadership is hands-on. I spend time on the front lines because it is the only way to properly understand the work my team does, and it keeps me informed rather than briefed. Management style has to adapt to the person and the situation, but that part does not change. A participative approach builds commitment and consensus, and a team that agrees on the standard will hold it without being watched.
We measure what we promise. When I found that satisfaction with our email support was not what it should be, I replaced the usual twenty-four hour rule of thumb with a four to eight hour response time. It set us apart from our competitors, and customer satisfaction moved with it. We follow first response time, first contact resolution, problem resolution time, escalation rates, customer retention, referrals and call volumes, because service you cannot measure is service you cannot improve.
I have always wanted to work where the targets are demanding and where meeting them means the customer feels the difference. Exceptional service, attention and care at all times — that is the objective, and everything else follows from it.
Credentials
Training & Recognition.
Certificates earned through Bosch and Siemens training programmes, and awards from the manufacturers we work with. Tap any certificate to read it.
Why Clients Trust Us
The Reasons People Come Back.
Expert Technicians
Technicians trained on Bosch and Siemens systems, with training completed through BSH Home Appliances programmes.
Fast Service
Most common faults are completed the same day. Repairs that need a part ordered in typically take two to four working days.
Transparent Pricing
You are given a time estimate and a clear cost after diagnosis, before any work begins. No surprises on the invoice.
Home Service
Technicians arrive with diagnostic tools and commonly needed parts, and most repairs are finished in your home.
Across Punjab
Alongside Lahore, our technicians travel to Faisalabad, Multan, Gujranwala, Sialkot and Bahawalpur.
Our Values
What We Will Not Compromise On.
Integrity
We tell you what is actually wrong, what it will cost, and what we replaced.
Quality
Genuine parts and proper diagnosis, so the same fault does not come back.
Innovation
Current tools and current training, kept up to date with each new appliance range.
Customer First
Exceptional service, attention and care at all times — the standard our CEO sets.
Professionalism
Trained technicians, clear communication and respect for your home.
Reliability
A time estimate you can plan around, and a repair finished when we said it would be.